Privacy Policy

Effective Date: April 24, 2026

Kirk & Company Jewelers (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing address
• Information submitted through contact forms, appointment requests, or purchases

We may also collect transaction-related information, such as billing and purchase details.

We may collect phone numbers for the purpose of providing service updates and, where applicable, marketing communications via SMS.

In addition, we automatically collect certain technical and usage information when you visit our website, including:

• IP address
• browser type and device information
• pages visited and time spent on the site
• referring website or source

How We Use Your Information

We use the information we collect to:

• respond to inquiries and provide customer service
• process transactions and fulfill orders
• communicate with you about services, events, or updates
• improve our website, services, and customer experience
• analyze website performance and visitor behavior
• support internal business operations and marketing efforts 

Analytics and Advertising Technologies

We use analytics and advertising tools to understand how visitors interact with our website and to improve performance and marketing effectiveness.

These tools may collect information such as:

• pages visited and time spent on pages
• clicks, scrolling behavior, and navigation paths
• device type, browser, and screen resolution
• approximate geographic location (based on IP address)

We also use third-party tools, such as our online scheduling platform, to collect and manage customer information related to appointments and services.

Analytics Tools

We use:

• Google Analytics (GA4)
• Microsoft Clarity
• Hotjar 

These tools help us understand user behavior, identify usability issues, and improve the overall experience of our website.

Advertising, Remarketing, and Tracking Technologies

We use:

• Google Ads
• Google Tag Manager
• Meta Ads 

These platforms may use cookies, pixels, and similar technologies (including the Meta Pixel) to:

• measure the effectiveness of advertising campaigns
• track user interactions with our website
• deliver relevant advertisements based on past visits
• enable remarketing across platforms such as Google, Facebook, and Instagram 

This means you may see advertisements for our business after visiting our website.

How Third-Party Tracking Works

Third-party providers, including Google and Meta, may collect or receive information from our website and use that information to provide analytics services and targeted advertising.

This may include combining data collected on our website with data from other sources to deliver ads across devices and platforms.

You can learn more about how these platforms use data:

• Google: https://policies.google.com/technologies/ads
• Meta: https://www.facebook.com/privacy/policy 

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website usage, and support marketing efforts.

Cookies are small text files stored on your device.

Types of Cookies We Use

Necessary Cookies
Essential for website functionality, including security and navigation.

Analytics and Performance Cookies
Used to understand how visitors interact with our website, including tools such as Google Analytics, Microsoft Clarity, and Hotjar.

Functional Cookies
Allow the website to remember user preferences and provide a more personalized experience.

Marketing and Advertising Cookies
Used to deliver relevant advertisements and measure campaign effectiveness. This includes tracking technologies from Google Ads and Meta Ads, which may track your activity across websites and devices.

Managing Cookies and Advertising Preferences

You can control cookies through your browser settings. Most browsers allow you to:

• view stored cookies
• delete cookies
• block cookies
• set preferences for specific websites 

You can also manage advertising preferences or opt out of certain tracking:

• Google Ads Settings: https://adssettings.google.com/
• Meta Ad Preferences: https://www.facebook.com/adpreferences/

Please note that disabling cookies may affect website functionality and your user experience.

Third-Party Services

We may use third-party service providers to support our website, analytics, and marketing efforts. These providers may collect, process, and store personal information on our behalf in order to deliver their services.

We are not responsible for the privacy practices of third-party websites or services.

Online Scheduling

We use a third-party scheduling tool, Acuity Scheduling, to allow customers to book appointments online.

When you schedule an appointment, you may be asked to provide personal information such as your name, email address, phone number, and appointment details. This information is collected and processed by Acuity Scheduling on our behalf.

Acuity Scheduling operates under its own privacy policy and data practices. We encourage you to review their privacy policy for more information on how your data is handled:
https://acuityscheduling.com/privacy.php

We use this information solely for the purpose of managing appointments and providing services.

Data Sharing

We do not sell your personal information.

However, we may share certain information with third-party partners, such as Google and Meta, for advertising and analytics purposes. This may be considered “sharing” under certain privacy laws. This sharing does not involve the sale of personal information for monetary value.

We only share information as necessary to:

• operate our business
• deliver relevant advertising
• analyze performance
• comply with legal obligations 

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is completely secure.

Fair Information Practices

We follow generally accepted data protection principles to ensure personal information is handled responsibly and securely.

In the event of a data breach involving your personal information, we will:

• investigate and take appropriate steps to contain the issue
• notify affected individuals as required by applicable law
• work to prevent similar incidents in the future 

We are committed to maintaining appropriate safeguards and providing individuals with the ability to address concerns related to the use of their personal information.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

• request access to personal information we collect about you
• request deletion of your personal information
• request correction of inaccurate information
• opt out of the sale or sharing of personal information 

We do not sell personal information, but we may share data for advertising and analytics purposes.

To make a request, please contact us using the information below.

Children’s Information

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from individuals under 18. If we become aware that such information has been collected, we will delete it promptly.

While our services are intended for individuals 18 and older, we also comply with applicable laws related to children under 13.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Email Communications (CAN-SPAM Compliance)

We comply with the CAN-SPAM Act.

You may receive emails from us if you submit a form, make a purchase, or opt in to communications.

All marketing emails will include an unsubscribe option, and you may opt out at any time.

SMS Messaging

Kirk & Company Jewelers uses third-party platforms, including Podium and Jewellink, to send text messages to customers who have opted in to receive communications.

Service and Operational Messages

We may send text messages related to your interactions with us, including:

• appointment confirmations and reminders
• repair updates and order status notifications
• customer service communications 

These messages are considered service-related and are sent to support your experience with our business.

Promotional Messages

If you choose to opt in, you may also receive promotional messages, which may include:

• special offers or promotions
• event invitations
• marketing updates 

Promotional messages are only sent with your consent.

Message Terms

• Message frequency may vary
• Standard message and data rates may apply
• You may opt out at any time by replying “STOP”
• Reply “HELP” for assistance 

Data Use and Sharing

Mobile phone numbers and SMS consent are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Phone numbers may be shared only with service providers, such as Podium and Jewellink, for the purpose of delivering messages on our behalf.

Data Breach and Security Practices

In the event of a data breach, we will:

• investigate and address the issue
• notify affected individuals when required
• comply with applicable laws 

Your Privacy Choices

You have the ability to:

• opt out of marketing emails
• manage cookies through your browser
• control ad preferences through Google and Meta
• request access to or deletion of your personal information 

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Kirk & Company Jewelers

Kirkandcompanyjewelers.com

117 Main Street
Milford, OH 45150-1121
(513) 575-5475

kirkandcompanyjewelers.com 

Main Street
117 Main Street
Milford, OH 45150-1121
(513) 575-5475

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